One of the best ways to determine what you should be doing to deliver an outstanding customer experience is to leverage the voice of the customer, or VoC. VoC is a term used to describe the process of gathering and acting upon feedback from your customers.
More About Sue
As a former client, Sue knows first-hand how phenomenal it is to partner with Brainjocks. Early in 2013, she joined Brainjocks to offer her 20 years of experience in digital strategy, technology, automation and analytics to our clients. It is rewarding for her to witness how clients come to realize their full digital potential through the power of technology. Sue has earned an MBA and was awarded the Sitecore Digital Strategist MVP award in 2016.